INNOVATION & VENTURES
Virtual Assistant by SEIDOR
Virtual Assistant by SEIDOR is much more than a bot, as it provides customers with service at any time, in any channel and without the need for an agent. Able to resolve common queries, perform actions, send notifications, trigger automatic processes and integrate with corporate systems.
INNOVATION & VENTURES
Virtual Assistant by SEIDOR
Virtual Assistant by SEIDOR is much more than a bot, as it provides customers with service at any time, in any channel and without the need for an agent. Able to resolve common queries, perform actions, send notifications, trigger automatic processes and integrate with corporate systems.
Reduction of operating costs
customers use bots
Companies plan to invest more in chatbots than in apps
Of organisations report that they can achieve a high return on investment with chatbots.
Thanks to our experience in different areas of the company, we have analysed the different markets to provide an automated solution adapted to each sector.
Provide 24/7 response to the most common services for customers, reducing response time and cost for the company.
Position companies in the new technologies market and thus continue their growth in digital transformation.
Collect valuable data about customers while interacting with them will help us to identify their most common problems and offer a solution.
FEATURES
Answers to frequently asked questions
Solve the most frequent queries quickly and easily. If an answer can't be given, an agent will receive the query to deal with it as soon as possible.
Multi-channel
Interact with SEIDOR Virtual Assistant through the most popular communication channels on the market, such as Webchat, WhatsApp, Telegram, Voice or Alexa.
Sending notifications
Ability to send relevant notifications to users to be informed, as soon as possible, via WhatsApp, Telegram, SMS or e-mail.
Online purchasing and payment management
Simplify online purchasing and payment processes. Helping the customer to search, provide products or make payments from the chat itself.
CAPACITIES
Automatic learning chatbots
Experience in developing SAP Chatbots (SAP CAI) and IBM (IBM Watson).
Specialised in the SAP ecosystem
Facilitates integration with any SAP system and deployment to the SAP Cloud platform (BTP).
Chatbot integration gateway
With a gateway to integrate any Chatbot or AI service. Accepts multiple input channels and feeds back information tailored to each channel.
Benefits
Reduced implementation time
Virtual Assistant by SEIDOR is a product developed, configurable and expandable, allowing adaptation to the company's needs in a limited time.
Availability 24/7
Available to assist customers at all times, solving any problems that may be caused by the globalisation of the product in different countries.
Improved customer service
Responds quickly to any customer's request, reducing waiting time, increasing satisfaction and, as a result, loyalty.