We help an important bank redefine its business model

Challenge

An important European bank contacted us to help them redefine their business model, a model that adapts to the new consumer trends in which users have adopted the internet in our daily lives, not only to access information, but also to carry out banking transactions.

Solution

Redefine banking to place it in the context of digital transformation offering an innovative approach focused on mobile banking users.

The online banking app offers the opportunity to adapt to the needs and expectations of customers, personalize the experience, and give them the freedom to use banking how and where they want.

Through Service Design, we think about the 'customer journey' and help them create an engaging experience for all processes in a multi-platform scenario.

Results

• Personalization of financial services
• Increased engagement of customers
• Improved relationship and experience for customers
• Execution of transactions faster and with less effort